Returns Policy
RETURNS POLICY
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
* Gift cards
* Downloadable digital products
* Gift care products, such as jewelry cleaning kits and cloths
Restocking Fee: 30% of the products price
To complete your return, we require a receipt or proof of purchase that can be emailed at returns@top10hq.net.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time between 3-5 business days before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@top10hq.net.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@top10hq.net and send your item to: 3200 Eagle Pass, Louisville, KY, 40213, United States. Once the returned item is receive, we will ship a replacement item within 24-48 hours.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you within 24-48 hours.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver within 24-48 hours, and he will find out about your return.
Shipping
To return your product, you should mail your product to: Top10HQ.Net, 3200 Eagle Pass, Louisville, KY, 40213, United States. Please reference the order number inside the returned package.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. (Note: There is a 30% Restocking Fee deducted from your refund)
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Support at:
Email: returns@top10hq.net
Phone: +1 502-631-9449
Address: 3200 Eagle Pass, Louisville Kentucky 40213, United States